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Privacy Policy

Alan Patching (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website or submit an enquiry.

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1. What Information We Collect

Through our website’s contact form, we may collect:

  • Name

  • Email address

  • Phone number

This website does not collect or store medical records, clinical notes, health information, or uploaded documents.
It is used purely for promotional purposes and for allowing clinicians or members of the public to make contact.

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2. How We Collect Information

We collect information only when you:

  • Submit the contact form on our website

  • Contact us directly (e.g., by email or phone)

Basic website analytics (e.g., via cookies or Google Analytics) may collect non-identifiable information such as pages visited or device type.

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3. Why We Collect and Use Your Information

We use your information solely to:

  • Respond to your enquiry

  • Contact you regarding services

  • Communicate with referring clinicians, where applicable

We do not use your information for marketing unless you explicitly opt in.

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4. How We Store and Protect Your Information

Your contact details may be stored in secure email systems or practice administration tools.
Reasonable steps are taken to protect your information from loss, misuse, unauthorised access, or disclosure, including:

  • Password-protected systems

  • Secure email platforms

  • Limited access by authorised personnel only

As no clinical information is collected or stored, no health record systems are used.

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5. Sharing Your Information

We do not sell or trade your personal information.
We may disclose your basic contact details only when:

  • You have requested we contact you

  • You have consented to communication with a referring clinician

  • We are required or authorised by law

 

6. Overseas Storage and Disclosure

Our website is hosted on platforms that may store data on overseas servers, including those located in North America, Europe, or other regions.

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This means the personal information you provide through our website may be transferred to, stored on, or processed on servers outside Australia.

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Where this occurs, we take reasonable steps to ensure that any overseas service providers handle your information in accordance with the Australian Privacy Principles.

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7. Access and Correction

You may request:

  • Access to the personal information we hold about you

  • Correction of inaccurate or incomplete details

Please contact us using the details below.
We will respond within a reasonable timeframe.

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8. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve performance and understand visitor behaviour.
This information does not identify individuals.

You can disable cookies through your browser settings, though this may affect some website functionality.

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9. Questions or Complaints

If you have any questions or wish to make a privacy complaint, please contact:

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Alan Patching – Sole Trader
Email: [alanpatching@me.com]
Phone: [0438394040]

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If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

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10. Updates to This Policy

We may update this Privacy Policy from time to time.

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